Hi, I want to add a online game HK Yong Online to your preminum service. The offical website is (www.yong-online.com.hk) and the game download path is (http://download.yong-online.hk/YongOnlineHK_080624.exe). First we need to run Launcher.exe to check and update the game. Ater finished and confirmed, game.exe will run automatically. This web site and game was blocked all overseas IP besides Taiwan, Macau and Hong Kong. But I and my net friends in China and USA want to play it. I think Hide-My-Ip preminum service can help us. If said game can add in your preminum service, we will buy it immediately. Beacuse we are searching solution for us a long time.

Please review this link in order to read about our Premium Service and how to add a 3rd party application to our Compatibility List:
http://www.hide-my-ip.com/forum/index.php?showtopic=68

I already add my request on the web site. But I afaird the information is not enough beacuse it is a chinese game in Hong Kong. So I post all details on forum that it can help you to add this program in your list.

Great! The Level 2 Support folks do read this forum. If you don't see the 3rd party application on the Compatibility List after 10 business days, please write to staff/hide-my-ip.com ( / = @ ) with the same details you provided here and they'll get an answer for you.

I purchased the premium service last week and sent a lot of e-mail to yours. But none reply me. I just want to know the status. What's going on?

There are several reasons why this may occur:

1. If you are sending emails to contact/hide-my-ip.com: those do *not* go to tech; sales or billing support.
2. If you have a Yahoo email address, or email client that has very strong filtering, you need to check your spam (or similar) file folder to see if our replies have gone there
3. For technical support; billing or sales questions, you need to write to staff/hide-my-ip.com

( / = @ )

I sent e-mails to Brent that regarding my request program. I want to know when they can add it. It's not billing or customer service.

OK ... that explains a few things.

What is the name of the executable you need to download; the name of the website and anything else you think might be important. I'll see if I can't push things along for you.

Just realize that some programs just cannot be added to our compatibility list for a number of reasons. But I'll try to find out what what the status is for you.