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Emily
I've got a Dell 1720 running Windows Vista.

I will tell you, in Chronological Order, what happened to my poor computer last night:

1. I installed Hide-my-ip last night, and the installer just STOPPED responding altogether. (This does not typically happen when I install software)

2. So, I started a task manager and tried to quit out of the install, but foolishly lost my patience. I waited for over half and hour for Windows to quit out of the install, went off, did something else, came back, and decided to just pull the plug on the install process. So, I just disconnected the power and shut down completely, (which probably wasn't the thing to do... sad.gif )

3. Then, I turned my computer back on. And it took TEN MINUTES to reboot. Literally. I TIMED it with my watch! Ten minutes? Wow, alright, that's never happened before. My computer will boot in under a minute just about, 100% of the time. This has never happened until just last night.

4. Once I'd logged back into windows after I'd restarted the computer, I discovered that my internet connection had been totally shot! I can't get onto the internet at all, now.

5. So, I'd thought I'd aborted the install by just hitting the power off switch (I know I shouldn't have done that), but I saw "Hide-My-IP" in my list of installed programs.

6. I thought it might be prudent to go to my Control panel and Uninstall Hide-my-IP

7. But my computer is still having problems. It's still taking forever! to boot up, and I still can't get online at all. I'm looking at my installation of Hide-My-IP as the culprit because I've never had these problems till last night, AND these problems started virtually immediately upon my attempt at installing Hide-My-IP.

So, is this common? Has this happened to anyone else? Is there a fix for it?

I'm not really interested in re-installing Hide-My-IP at all. I just want to know if anyone else has experienced similar troubles, and how have you solved this problem in the past?
Doug750
QUOTE (Emily @ Oct 9 2008, 04:18 PM) *
I've got a Dell 1720 running Windows Vista.

I will tell you, in Chronological Order, what happened to my poor computer last night:

I'm not really interested in re-installing Hide-My-IP at all. I just want to know if anyone else has experienced similar troubles, and how have you solved this problem in the past?


We have hundreds of error-free installs a week of our software, both on Vista and XP. When these circumstances occur, usually the cause can be pinpointed to either an anti-virus program or some virus/trojan that has been awakened.

We can assist you more with this by writing to staff/hide-my-ip.com ( / = @). We look forward to hearing from you.
marcosbr
QUOTE (Doug750 @ Oct 10 2008, 10:12 AM) *
We have hundreds of error-free installs a week of our software, both on Vista and XP. When these circumstances occur, usually the cause can be pinpointed to either an anti-virus program or some virus/trojan that has been awakened.

We can assist you more with this by writing to staff/hide-my-ip.com ( / = @). We look forward to hearing from you.


Hi, I am having the same problem exactly described by the user. Can someone please help since my computer is taking ages to reboot and no internet connection. Simply cant work and it happened right after installing the software and cancelling installation. I am using TrendMicro antivirus.

Marcos
Doug750
QUOTE (marcosbr @ Dec 20 2008, 09:27 AM) *
Hi, I am having the same problem exactly described by the user. Can someone please help since my computer is taking ages to reboot and no internet connection. Simply cant work and it happened right after installing the software and cancelling installation. I am using TrendMicro antivirus.

Marcos


Please review this post:
http://www.hide-my-ip.com/forum/index.php?showtopic=598

If it does not help, please write to staff@hide-my-ip.com with a detailed explanation of the issue you are encountering.
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