If you're running an Actiontec MI1424WR Router and if it is set to "high security", it will block Hide My IP.

You need to change that setting to "Medium" (which is the default setting) and the software will work fine.

This router appears to be provided by Verizon for connection to their fiber optic network but should work with Comcast and other cable providers

Special thanks to Alvin, smile.gif one our loyal customers, for that great tip!