I purchased this program last year and never could get it to work, so I just left it alone. I decided to try again and now the unlock code will not work. I sent a request to send the code to my email address, but so far have not received it.

Thanks for any information.

We appreciate you writing to tech support. That gave us the ability to look up some things. You did not purchase our software. It didn't work because it wasn't our software.

You purchased a "hide ip" program through SWREG. SWREG is not authorized to represent Hide-My-IP or My Privacy Tools, Inc. in any capacity whatsoever. It is more likely that what you purchased was the software of a weaker competitor who has a tendency to try to imitate us, but cannot even come close when it comes to the reliability of the software and certainly is miles behind us when it comes to technical and sales support.

We regret this inconvenience but once the issue is straightened out with that other company and/or SWREG, we would like to invite you try Hide My IP and see for yourself not only its superior performance, but its superior technical support.