Hello my order Id is 09da17-1206211936-031019 and I ordered the backup cd about two or three weeks ago and I am wondering if there is a problem or not.
Thanks

The order was placed on March 22. It takes approximately 4 to 6 weeks for a domestic shipment and approximately 6 to 8 weeks for an international shipment.

ok thank you very much and great response time

I have one more question does it matter if the site requires a java enabled browser or will that not effect if im hiding my ip still. I dont think it matters at all but i just wanted to make sure.

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*javascript enabled browser

As long as you are using a browser that Hide-My-IP supports, such as IE, Firefox, Netscape or Opera then our software will still function correctly.

I never received my cd or received any assistance about getting a replacement or refund. I left a message for Scott Hall, who I found out was the president and still got no response. I had no choice but to dispute the charge with my credit card company. I would think if a company cares about selling it's product it would reply to customer's emails and phone calls.

On Oct 4 you asked about the CD
On that same day a reply was sent to you that the order had been shipped and that it takes 4 to 6 weeks for the cd to be delivered.
On the 16th of October you stated that a CD had not yet been received and for a replacement to be sent. It was sent.

While you have sent us numerous emails for technical support, all of those have been replied to, including the activation of your software.

We have not received any written or email request for a refund of your order, except a a request for a refund for the CD.

However, in light of this first time request for a complete refund you have just made, and even though you have not written to us indicating that your software does not work, for it appears that it does, your order has been 100% refunded.