 | Hide My IP says my license key is invalid |  |
 | Please be sure you are using the proper version of Hide My IP.
License Keys from earlier versions of our software will not work in the latest version unless you have upgraded to the latest version.
Please select the software you are installing from |
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| Hide My IP is not hiding my IP address | |
| You have to be certain that you are first hiding your IP properly before going to any website. If your IP is not properly hidden, then nothing else will work.
To determine if your IP is being hidden, please follow these instructions:
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| How to update your Premium Subscription billing info |  |
| If you are paying for your Premium Subscription via credit card, please use the secure link below to update your credit card information.
Update Premium Subscription Credit Card
https://www.hide-my-ip.com/updatecc_premium.cgi
If you do not know you |
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| Which programs can I hide my IP with? | |
| Hide My IP is able to hide your IP in programs other than web browsers with the use of our Premium Service.
Check out the List of Compatible Programs that Hide My IP will hide your IP in.
List of Compatible Programs
http://www.hide-my-ip.co |
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| Software does not display correctly | |
| If your DPI is set to 120, some windows may not display correctly. Change your DPI setting to 96 and this may correct the problem.
How to change your DPI
For Vista:
Right-click your desktop and go to Personalize.
On the left of the new |
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| How to cancel my Premium Service | |
| You may cancel your Premium Service Subscription by visiting: http://www.hide-my-ip.com/cancel_premium.cgi
You will need your Hide My IP license key to cancel your subscription.
If you lost your key, you can retrive it using the License Key Retrieval |
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| Request a program be added to the Compatiblity List | |
| Here is a link to the current Program Compatability List:
http://www.hide-my-ip.com/compatibility.shtml
And to request a 3rd party application to be supported by our Premium Service, go to this link and fill in the form:
http://www.hide-my-ip.com/req |
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| How Do I Retrieve My License Key? | |
| To locate your unlock key code:
If your software is installed:
1. Activate Hide My IP
2. Right click on the small icon in the system tray
3. Left click "About..."
4. Copy your unlock key code from the window
If your software is not installed and |
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| How To (Re)Install The Software | |
| 1. Completely uninstall all versions of the software from your computer.
2. Delete all saved copies of the software from your hard drive.
3. Reboot (re-start)your computer.
4. Please install or re-install the software *only* from the links provided her |
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| Where to download Earlier Software Versions | |
| You can download and install previous (older) versions of our software at this link:
http://www.hide-my-ip.com/old_download.shtml |
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| How to fix Unable to Generate a Locking Code Error | |
| This error means your mxid.dll has been deleted (often by McAfee or Invisus). Simply re-download version Hide My IP 1.9 here:
http://www.hide-my-ip.com/hidemyip19.exe
If this error happens with another product, please visit our download page to dow |
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| How do I transfer my license to another computer? | |
| PLEASE NOTE: Only one license key per computer is allowed at any given time. You cannot have the same unlock key code installed into 2 different computers at the same time.
To transfer your software license/unlock key code to another computer, please d |
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| Private IP Addresses | |
| We do not currently offer private IP addresses with Hide My IP with the Standard or Premium services. |
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| Fix Issue with ESET NOD32 Anti Virus or Security Products | |
| While using Hide My IP 2007/2008 at the same time as ESET's NOD32 Anti Virus or ESET Smart Security may cause you to loose your Internet connection after reboot.
Here is the solution:
Open Eset Anti-Virus / Eset Security Suite window
2. Press F5 to |
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| Reinstall Unlock Key Code Limits | |
| In order to further protect your unlock key code from potential abuse, theft or fraud the number of re-inistalls of the unlock key code has been limited to 3 times within a 60 day period. What this means is that you will be able to re-install the softwar |
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| How To Hide Your IP With 3rd Party Applications | |
| To make certain that your 3rd party application is being hidden with Hide My IP, please follow these directions:
(You must have a subscription to the Premium Service)
1. Left click "Hide My IP" in the main window of the software.
2. Make sure that Pr |
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| How Do I Renew Or Upgrade My License Key | |
| To upgrade from Hide My IP 2007 or 2008 to Hide My IP 2009, please click this link:
http://www.hide-my-ip.com/upgrade.cgi
We regret to inform you that pre-2007 versions of our software cannot be upgraded to the latest version if you have not already p |
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| Can't Find The Answer Here | |
| My Privacy Tools, Inc. and Hide-My-IP.com provides a wide variety of free support for our customers.
If you cannot find the answer you're looking for here in the Knowledge Base then please try these:
1. 7 days a week free email support. Write to st |
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