Reinstall Unlock Key Code Limits - Powered By Kayako eSupport

20 Nov 2009

Support Center » Knowledgebase » Reinstall Unlock Key Code Limits

	Reinstall Unlock Key Code Limits

Solution In order to further protect your unlock key code from potential abuse, theft or fraud the number of re-inistalls of the unlock key code has been limited to 3 times within a 60 day period. What this means is that you will be able to re-install the software and key code a total of 3 times within a 60 day period. It does not have to be on the same computer as we recognize that people change or upgrade computers; need to re-install after a computer crash or may have other legitimate reasons for doing so.

If you have exceeded the number of re-installs (3 times within a 60 day period) please write to staff@hide-my-ip.com and explain your situation. Security will review your request and reply accordingly.

PLEASE NOTE: Only one license key per computer is allowed at any given time. You cannot have the same unlock key code installed into 2 different computers at the same time.

To transfer your software license/unlock key code to another computer, please do the following:

1. Completely uninstall all versions of the software from the first computer.
2. Delete all saved copies of the software from your hard drive.
3. Reboot (re-start)your computer.
4. Please install the software in the 2nd computer *only* from the links provided here and not from any previously saved copies of the software:

Please select the software you are installing from one of these links:

- You can download the latest versions of our software at this URL: http://www.hide-my-ip.com/download.shtml

- You can download earlier versions of our software at this URL: http://www.hide-my-ip.com/old_download.shtml

5. After installing copy and paste your unlock key code.
6. The software will then be activated on the second computer and deactivated on the first computer

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Created On:

03 Dec 2008 10:22 AM