Frequently Asked Questions
Here are some common questions our software products and services. If you
still have a question after reading this page you may visit our
our Forums or E-mail your question to .
Why Hide My IP?
When you connect to the internet, your computer is assigned an IP address,
which is your unique identification number on the Internet. This
number may contain information about where you are located, who you are, and what
programs are running on your computer. Many websites and software
applications use your IP
address to track and profile your online activity. Using Hide My IP, you can conceal your
identity online by showing these websites a "fake IP" located in a
country of your choice, blocking hackers and prying eyes from knowing your true location or
What exactly does Hide My IP do?
When Hide My IP runs, it sets your web browser
proxy settings to show a fake IP from our IP database. You will then be
able to browse the Internet with your favorite web browser while remaining totally anonymous. When you stop running Hide My IP, your web
browser settings will revert back to normal (without the fake IP).
Click to see "How Hide
My IP Works"
How do I recover my lost license key or Order ID Number?
Please visit the License Key Retrieval page
to retrieve your product keys and order information.
Do you ship out product CDs of your software?
Yes, the cost to ship you a copy of the
products with your purchase is $8.95 USD to any state or countries.
Which web browsers does Hide My IP work with?
Internet Explorer, FireFox, Google Chrome, Netscape, Opera,
Safari, Maxthon, MyIE, Avant Browser, and Lolifox. Other programs are
supported with our Premium Service.
Where may I download a previous version of Hide My IP or other
Please visit our
Old Version Download Page to download previous versions of our software.
Will Hide My IP work with my router or Dial-Up, wireless, DSL, and
Cable Modem Internet connections?
Yes, Hide My IP is compatible with all types of routers, firewalls, home
networks, wireless networks, and any other kind of Internet connection. You will need to purchase one license key for each
computer on your network that you wish to conceal your IP address on.
Does Hide My IP affect the speed of my Internet connection?
In some cases, yes. Most of our IPs are located all over the world,
causing your Internet traffic to bounce great distances before reaching your
computer. If you are using a fake IP located outside the country you
live in, your browsing may be slower. If you live in the United States
and would like the fastest browsing, check the box "Require US-Based IP".
If you require more IPs from all over the world, check the box Allow Open
Network IP Addresses. This setting gets IPs from all over the
world, but may slow your browser and may make sites like Google.com come up
in a foreign language. Our
Premium High-Speed Service allows you to surf on
incredibly fast IPs located in the US, Canada, United Kingdom, Germany, and
Hong Kong for an extra monthly fee.
Can I install Hide My IP on both my laptop and desktop?
You need to purchase a license key for each computer you wish to run Hide My IP on.
Does Hide My IP work with other programs like, Skype, MSN/Yahoo
Messenger, and Outlook?
Yes, Hide My IP 5.0 works with dozens of
third party applications with the Premium Service.
If you do not see the program you would like to hide your IP with listed in
supported programs, you may
request additional programs
be added to the compatibility list.
A website I am trying to access is still blocking me, what
can I do?
If you are trying to access a website that has banned you
such as eBay, Amazon, a message board, or a gambling site that does not
allow access to US visitors, please follow these steps to be sure you are
properly hiding your identity: (1) Clear your cookies for the website
you wish to access. (2) Use Hide My IP to find a new IP address and
browse the website. (3) If you have an account with the website, do
not sign in, but instead make an account with a different name, street
address, E-mail, credit card number, and other information that is not
associated with your old account. If you are
trying to access a gambling site from the US, do not provide any account
information located in the US and always use a foreign IP from Hide My IP
when logging into the website.
I want to gamble online. Can this software give me a Non-US IP?
Yes. Most of our IPs are located outside the US. Our
Premium Service has fast Canada and UK IPs, which are also gambling-friendly
My school or work firewall blocks sites like MySpace.com. Can Hide My IP help me?
Yes! Some schools,
libraries, cyber cafés, and work places block access to many websites. Hide
My IP allows you to "tunnel" right through the network firewall you are
behind so you can access any website that you have been blocked from.
How do I remove Hide My IP
from my computer?
Click Start, Programs, Hide My IP,
then click Uninstall Hide My IP. You may also go to Start, Settings,
Control Panel, Add/Remove Programs, and uninstall it from there.
How many different IP addresses can I get with Hide My IP?
We currently have three sets of IP addresses: Open Network, Standard, and
Premium IP addresses. We have around 250 Open Network IPs at any
given moment, these IPs are updated every hour and may be slower than the
other IPs. Standard, and Premium IP addresses are owned and managed by
us and are faster than Open Network IPs, with the highest speed reserved for
Premium Service subscribers. We currently have over 450 Standard and
950 Premium IPs. We are always adding more Standard and Premium IPs
every few weeks.
Does Hide My IP work with HTTPS and SSL connections?
Yes, however there are not as many fake IPs that support SSL connections
as there are non-SSL IP addresses. To find a fake IP that works with SSL, just keep
pressing "Change IP" until you are able to browse a website in SSL mode.
What is the difference between "Transparent Proxies" and "Elite
Proxies"? What kind does Hide My IP use?
Transparent Proxies are not
anonymous because they forward your real IP address to the website you are
connecting to. Elite Proxies are totally anonymous; your real IP
address nor any other information about your computer is forwarded to the
destination website. Hide My IP uses only totally anonymous Elite
Can I use Hide My IP to block my IP address on sites like Craigslist, eBay,
Yes, your real IP address will be totally concealed on
all websites including Craigslist, eBay, and Amazon.
Can I make Hide My IP only get a fake United States IP addresses?
Yes, this feature is available in versions 1.6, 1.7, 1.8, 1.9, 2007, 2008, 2009,
and 5.0 allowing you to
force Hide My IP to select fake IP addresses based in the United
How often can the IP address be set to change automatically?
You may change your IP address automatically as frequently as one minute.
Hide My IP 1.9 is not hiding my IP in FireFox, how can I fix this?
In FireFox, navigate to:
http://www.hide-my-ip.com/hideip.xpi and follow the instructions to
install the extension. A dialog may pop up asking you what program to open
the extension with, select "Other" and then select "FireFox.exe" in your
"Program Files\Mozilla Firefox" folder. Then either reboot
your computer or restart both FireFox and Hide My IP.
Also be sure a proxy is set in FireFox by going to the Tools, Options, "Connection Settings"
window. When Hide My IP is running, you must see an IP address in your
LAN or Connection Settings. If you do not, then it is likely that a
third-party program such as a virus scanner or firewall is interfering with
Hide My IP.
Why am I still banned from my favorite web site?
Download Cookie Crumble and clear all your
cookies, then use Hide My IP to change your IP. If you used a login on this
website, make a new one with completely new information (new credit card,
bank account, street address information, etc...).
How can I check my IP address?
There are many websites that show your IP address such as
How do I cancel my Premium Service subscription?
You may cancel your subscription for free at anytime. You may continue
using the Premium Service until your billing period ends. Visit the
Premium Service Cancellation
Page to cancel your subscription.
Where can I find the Premium High-Speed Service Terms of
If you use the Hide My IP software or service,
you must agree to our
Premium High-Speed Service Terms of Service. If you do not agree
to this service agreement, you may not use the Hide My IP software or
Do you have any software for Mac systems?
Yes, we are pleased to offer Hide My IP for the
Apple Mac OS X 10.5 and 10.6. Please visit the
Hide My IP for OS X