Frequently Asked Questions

Here are some common questions our software products and services. If you still have a question after reading this page you may visit our Knowledgebase or E-mail your question to .

Why Hide My IP? When you connect to the Internet, your computer is assigned an IP address, which is your unique identification number on the Internet. This number may contain information about where you are located, who you are, and what programs are running on your computer. Many websites and software applications use your IP address to track and profile your online activity. Using Hide My IP, you can conceal your identity online by showing these websites a fake IP located in a country of your choice, blocking hackers and prying eyes from knowing your true location or identity. What exactly does Hide My IP do? When Hide My IP runs, it sets your web browser proxy settings to show a fake IP from our IP database. You will then be able to browse the Internet with your favorite web browser while remaining totally anonymous. When you stop running Hide My IP, your web browser settings will revert back to normal (without the fake IP). How do I recover my lost license key or Order ID Number? If you lost your product license keys, please visit: License Key Retrieval Page. Which web browsers does Hide My IP work with? Currently supported web browsers include: Internet Explorer, FireFox, Google Chrome, Netscape, Opera, Safari, Maxthon, MyIE, Avant Browser, and Lolifox. Other programs are supported with our Premium Service.Read More. Will Hide My IP work with my router or Dial-Up, wireless, DSL, and Cable Modem Internet connections? Yes, Hide My IP is compatible with all types of routers, firewalls, home networks, wireless networks, and any other kind of Internet connection. You will need to purchase one license key for each computer on your network that you wish to conceal your IP address on. Does Hide My IP include any DNS Proxy service? Yes, our DNS Proxy allows you to set a proxy IP for many types of devices including routers, game consoles, or other devices that allow custom DNS. Please see our Hide My IP Smart DNS Proxy page to learn more. How can I check if my IP is leaked? Hide My IP will protect against IP leaks such as the WebRTC IP leak in Chrome and Firefox. Simply turn on the DNS Protection setting or use the DNS Proxy as mentioned above to prevent the IP leaks. To check if your IP is leaking, please use our IP Leak Check Page. How can I check my IP address? You may check to verify your IP address and IP location on: Does Hide My IP affect the speed of my Internet connection? Our IPs are located all over the world. By using an IP location far from your current location, your Internet traffic will bounce great distances before reaching your computer. If you are using a fake IP located outside the country you live in, your browsing may be slower. If you live in the United States and would like the fastest browsing, check the box Require US-Based IP. How many devices may I install your products on? We allow one device per license key. For Hide My IP, a subscription to the Premium Service allows up to 5 devices simultaneously per license key. What programs does Hide My IP work with? Can I Hide My IP with any Internet application? Hide My IP works with all Internet programs, including web browsers, Skype, E-mail clients, and games. For the Windows edition of Hide My IP, you may select which specific applications to hide your IP with in the Premium Setings window. My school or work firewall blocks sites like Can Hide My IP help me? Yes! Some schools, libraries, Internet cafes, and work places block access to many websites. Hide My IP allows you to bypass the firewall you are behind, allowing you to access any website that you have been blocked from. How do I remove Hide My IP from my computer? Click Start, Programs, Hide My IP, then click Uninstall Hide My IP. You may also go to Start, Settings, Control Panel, Add/Remove Programs, and uninstall it from there. How many different IP addresses can I get with Hide My IP? You may select from thousands of proxy IP addresses around the world. Does Hide My IP work with HTTPS and SSL connections? Yes, however there are not as many fake IPs that support SSL connections as there are non-SSL IP addresses. To find a fake IP that works with SSL, just keep pressing "Change IP" until you are able to browse a website in SSL mode. What is the difference between Transparent Proxies and Elite Proxies? What kind does Hide My IP use? Transparent Proxies are not anonymous because they forward your real IP address to the website you are connecting to. Elite Proxies are totally anonymous; your real IP address nor any other information about your computer is forwarded to the destination website. Hide My IP uses only totally anonymous Elite Proxies. Can I use Hide My IP to block my IP address on sites like Craigslist, eBay, and Amazon? Yes, your real IP address will be totally concealed on all websites including Craigslist, eBay, and Amazon. Can I make Hide My IP only get a fake United States IP addresses? Yes, Hide My IP allows you to select fake IP addresses based in the United States. How often can the IP address be set to change automatically? You may change your IP address automatically as frequently as one minute. Do you keep content logs of websites I visit using Hide My IP? We do not keep content logs of your web browsing activity or traffic. Please refer to our Terms of Service and Privacy Policy for more information about our policies in relation to your use of our products. How do I cancel my Premium Service subscription? You may cancel or update your Premium subscription by logging into your account at If you did not create an account there, you may manage your Premium subscription here.
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